diff --git a/app/controllers/admin/asks_controller.rb b/app/controllers/admin/asks_controller.rb
index 0cf5d17..6ebfac2 100644
--- a/app/controllers/admin/asks_controller.rb
+++ b/app/controllers/admin/asks_controller.rb
@@ -235,98 +235,7 @@ class Admin::AsksController < OrbitAdminController
     locale = I18n.locale
     redirect_to "/#{locale}/admin/asks/category_setting"
   end
-  def process_format_text(text,custom_fields)
-    customs = text.scan(/<tr(?:(?!<tr).)+\{custom\}(?:(?!<tr).)+<\/tr>/m).uniq
-    if customs.length != 0
-      custom_exist_nums = []
-      custom_exists = text.scan(/{custom\d+}/)
-      custom_exists.each do |custom_exist|
-        k = custom_exist[6...-1].to_i - 1
-        custom_exist_nums << k
-      end
-      customs.each do |custom|
-        tmp = custom_fields.keys.collect.with_index do |k,i|
-          if custom_exist_nums.exclude?(i)
-            tp = custom.gsub(/{custom}/,"{custom#{i+1}}")
-            tp = tp.gsub(/{custom_title}/,"{custom#{i+1}_title}")
-            tp
-          else
-            nil
-          end
-        end.compact.join
-        text = text.gsub(custom,tmp)
-      end
-    end
-    format_texts = text.scan(/{\w+\|*\w+}/).uniq
-    format_texts.each do |format_text|
-      if format_text[-7...-1] == '_title'
-        case format_text[1...-7]
-        when /custom\d+/
-          i = format_text.scan(/\d+/)[0].to_i - 1
-          k = custom_fields.keys[i] rescue nil
-          if !k.blank?
-            text_tp = custom_fields[k]['field'][I18n.locale] rescue ''
-            text = text.gsub(format_text,text_tp)
-          end
-        when 'title'
-          text = text.gsub(format_text,I18n.t('title'))
-        when 'ask_time'
-          text = text.gsub(format_text,I18n.t('ask.ask_time'))
-        when 'category'
-          text = text.gsub(format_text,I18n.t('mongoid.attributes.ask_question.ask_category_id'))
-        when 'name','sex','mail','phone','appointment','agree_show'
-          text = text.gsub(format_text,I18n.t("mongoid.attributes.ask_question.#{format_text[1...-7]}"))
-        end
-      else
-        case format_text[1...-1]
-        when 'ask_time'
-          text = text.gsub(format_text,@ask_question.created_at.strftime('%Y/%m/%d %H:%M'))
-        when 'title','name','mail','phone','appointment'
-          text = text.gsub(format_text,@ask_question.send(format_text[1...-1]).to_s)
-        when 'category'
-          cat = Category.find(@ask_question.category_id).title rescue ''
-          text = text.gsub(format_text,cat)
-        when 'name|mask'
-          name_tp = @ask_question.name.to_s
-          if name_tp.length>1
-            name_tp = name_tp[0] + '*'*(name_tp.length-1)
-          end
-          text = text.gsub(format_text,name_tp)
-        when 'sex'
-          sex = @ask_question.sex
-          if ['male','female'].include? sex.to_s
-            sex = I18n.t("mongoid.attributes.ask_question.#{sex}")
-          else
-            sex = ''
-          end
-          text = text.gsub(format_text,sex)
-        when 'agree_show'
-          if @ask_question.agree_show
-            text = text.gsub(format_text,I18n.t('ask.yes'))
-          else
-            text = text.gsub(format_text,I18n.t('ask.no'))
-          end
-        when /custom\d+\|format/
-          i = format_text.scan(/\d+/)[0].to_i - 1
-          k = custom_fields.keys[i] rescue nil
-          if !k.blank?
-            v = custom_fields[k] rescue {}
-            text_tp = Admin::AsksHelper.show_on_front(k,v,@ask_question,true,true)
-            text = text.gsub(format_text,text_tp.to_s)
-          end
-        when /custom\d+/
-          i = format_text.scan(/\d+/)[0].to_i - 1
-          k = custom_fields.keys[i] rescue nil
-          if !k.blank?
-            v = custom_fields[k] rescue {}
-            text_tp = Admin::AsksHelper.show_on_front(k,v,@ask_question,true)
-            text = text.gsub(format_text,text_tp.to_s)
-          end
-        end
-      end
-    end
-    text
-  end
+
   def print
     @print_setting = AskCategoryPrintSetting.where(category_id: @ask_question.category_id.to_s).first
     @print_setting = AskPrintSetting.first if @print_setting.nil?
@@ -336,13 +245,13 @@ class Admin::AsksController < OrbitAdminController
     ask_setting = AskCategorySetting.where(category_id: @ask_question.category_id.to_s, :use_default.ne=>true).first
     ask_setting = AskSetting.first if ask_setting.nil?
     custom_fields = ask_setting.custom_fields
-    @print_text = process_format_text(@print_text,custom_fields)
+    @print_text = process_format_text(@print_text,custom_fields, true)
     @save_name = process_format_text(@save_name,custom_fields)
   end
 
   def print_pdf
     @ask_question = AskQuestion.find(params[:id])
-    pdf_content = generate_pdf(@ask_question)
+    pdf_content = generate_pdf(@ask_question, true)
 
     send_data pdf_content,
               filename: "ask_question_#{@ask_question.id}.pdf",
@@ -422,76 +331,6 @@ class Admin::AsksController < OrbitAdminController
 
     redirect_to admin_asks_path(:locale=>locale), notice: t('ask.reply_success')
   end
-  # Adding this helper method for PDF generation
-  def generate_pdf(ask_question)
-    @ask_question = ask_question # Set instance variable for process_format_text
-
-    # Get settings similar to print method
-    print_setting = AskCategoryPrintSetting.where(category_id: ask_question.category_id.to_s).first
-    print_setting = AskPrintSetting.first if print_setting.nil?
-
-    # Get custom fields
-    ask_setting = AskCategorySetting.where(category_id: ask_question.category_id.to_s, :use_default.ne=>true).first
-    ask_setting = AskSetting.first if ask_setting.nil?
-    custom_fields = ask_setting.custom_fields
-    print_text = print_setting.print_format rescue ''
-    print_text = "<style>img{width: 100%;}</style>"+ print_text
-    print_text = process_format_text(print_text,custom_fields)
-    # Render the print format explanation partial
-    html_content = <<-HTML
-      <!DOCTYPE html>
-      <html>
-      <head>
-        <meta charset="utf-8">
-        <style>
-          body {
-            font-family: Arial, sans-serif;
-            font-size: 12px;
-            line-height: 1.4;
-          }
-          table {
-            width: 100%;
-            border-collapse: collapse;
-            margin-bottom: 20px;
-          }
-          th, td {
-            border: 1px solid #ddd;
-            padding: 8px;
-            text-align: left;
-          }
-          img {
-            max-width: 100%;
-            height: auto;
-          }
-        </style>
-      </head>
-      <body>
-       #{print_text}
-      </body>
-      </html>
-    HTML
-
-    # Generate PDF using WickedPDF
-    WickedPdf.new.pdf_from_string(
-      html_content,
-      encoding: 'UTF-8',
-      page_size: 'A4',
-      margin: {
-        top: 20,
-        bottom: 20,
-        left: 20,
-        right: 20
-      },
-      print_media_type: true,
-      zoom: 1,
-      dpi: 300,
-      footer: {
-        font_size: 8,
-        right: '[page] of [topage]',
-        spacing: 5
-      }
-    )
-  end
 
 # Modify the build_email method to include PDF attachment
   def build_email(email_er)
diff --git a/app/controllers/asks_controller.rb b/app/controllers/asks_controller.rb
index 1c8e632..5a55b11 100644
--- a/app/controllers/asks_controller.rb
+++ b/app/controllers/asks_controller.rb
@@ -591,7 +591,7 @@ class AsksController < ApplicationController
       :mail_subject=>mail_subject,
       :template=>'asks/email',
       :template_data=>{
-        # "title" => email_er.title,
+        "title" => email_er.title,
         "name" => email_er.name,
         "identity" => email_er[:identity],
         "mail" => email_er.mail,
diff --git a/app/helpers/admin/asks_helper.rb b/app/helpers/admin/asks_helper.rb
index d5c2e7e..4278c26 100644
--- a/app/helpers/admin/asks_helper.rb
+++ b/app/helpers/admin/asks_helper.rb
@@ -490,4 +490,174 @@ module Admin::AsksHelper
     ann_page = pages.first if ann_page.nil?
     request.protocol+(request.host_with_port+ann_page.url+'/'+askquestion.to_param).gsub('//','/') rescue "/"
   end
+
+  def process_format_text(text,custom_fields,show_recommendation=false)
+    customs = text.scan(/<tr(?:(?!<tr).)+\{custom\}(?:(?!<tr).)+<\/tr>/m).uniq
+    if customs.length != 0
+      custom_exist_nums = []
+      custom_exists = text.scan(/{custom\d+}/)
+      custom_exists.each do |custom_exist|
+        k = custom_exist[6...-1].to_i - 1
+        custom_exist_nums << k
+      end
+      customs.each do |custom|
+        tmp = custom_fields.keys.collect.with_index do |k,i|
+          if custom_exist_nums.exclude?(i)
+            tp = custom.gsub(/{custom}/,"{custom#{i+1}}")
+            tp = tp.gsub(/{custom_title}/,"{custom#{i+1}_title}")
+            tp
+          else
+            nil
+          end
+        end.compact.join
+        text = text.gsub(custom,tmp)
+      end
+    end
+    format_texts = text.scan(/{\w+\|*\w+}/).uniq
+    format_texts.each do |format_text|
+      if format_text[-7...-1] == '_title'
+        case format_text[1...-7]
+        when /custom\d+/
+          i = format_text.scan(/\d+/)[0].to_i - 1
+          k = custom_fields.keys[i] rescue nil
+          if !k.blank?
+            text_tp = custom_fields[k]['field'][I18n.locale] rescue ''
+            text = text.gsub(format_text,text_tp)
+          end
+        when 'title'
+          text = text.gsub(format_text,I18n.t('title'))
+        when 'ask_time'
+          text = text.gsub(format_text,I18n.t('ask.ask_time'))
+        when 'category'
+          text = text.gsub(format_text,I18n.t('mongoid.attributes.ask_question.ask_category_id'))
+        when 'name','sex','mail','phone','appointment','agree_show'
+          text = text.gsub(format_text,I18n.t("mongoid.attributes.ask_question.#{format_text[1...-7]}"))
+        end
+      else
+        case format_text[1...-1]
+        when 'ask_time'
+          text = text.gsub(format_text,@ask_question.created_at.strftime('%Y/%m/%d %H:%M'))
+        when 'title','name','mail','phone','appointment'
+          text = text.gsub(format_text,@ask_question.send(format_text[1...-1]).to_s)
+        when 'category'
+          cat = Category.find(@ask_question.category_id).title rescue ''
+          text = text.gsub(format_text,cat)
+        when 'name|mask'
+          name_tp = @ask_question.name.to_s
+          if name_tp.length>1
+            name_tp = name_tp[0] + '*'*(name_tp.length-1)
+          end
+          text = text.gsub(format_text,name_tp)
+        when 'sex'
+          sex = @ask_question.sex
+          if ['male','female'].include? sex.to_s
+            sex = I18n.t("mongoid.attributes.ask_question.#{sex}")
+          else
+            sex = ''
+          end
+          text = text.gsub(format_text,sex)
+        when 'agree_show'
+          if @ask_question.agree_show
+            text = text.gsub(format_text,I18n.t('ask.yes'))
+          else
+            text = text.gsub(format_text,I18n.t('ask.no'))
+          end
+        when 'recommendation'
+          if show_recommendation
+            recommendation_tp = "<h3>" + I18n.t('ask.recommendation') + "</h3><p>" + @ask_question.recommendation.to_s.gsub("\n", "<br/>").gsub("\r", "") + "</p>".html_safe
+            text = text.gsub(format_text,recommendation_tp)
+          else
+            text = text.gsub(format_text,"")
+          end
+        when /custom\d+\|format/
+          i = format_text.scan(/\d+/)[0].to_i - 1
+          k = custom_fields.keys[i] rescue nil
+          if !k.blank?
+            v = custom_fields[k] rescue {}
+            text_tp = Admin::AsksHelper.show_on_front(k,v,@ask_question,true,true)
+            text = text.gsub(format_text,text_tp.to_s)
+          end
+        when /custom\d+/
+          i = format_text.scan(/\d+/)[0].to_i - 1
+          k = custom_fields.keys[i] rescue nil
+          if !k.blank?
+            v = custom_fields[k] rescue {}
+            text_tp = Admin::AsksHelper.show_on_front(k,v,@ask_question,true)
+            text = text.gsub(format_text,text_tp.to_s)
+          end
+        end
+      end
+    end
+    text
+  end
+  # Adding this helper method for PDF generation
+  def generate_pdf(ask_question, show_recommendation=false)
+    @ask_question = ask_question # Set instance variable for process_format_text
+
+    # Get settings similar to print method
+    print_setting = AskCategoryPrintSetting.where(category_id: ask_question.category_id.to_s).first
+    print_setting = AskPrintSetting.first if print_setting.nil?
+
+    # Get custom fields
+    ask_setting = AskCategorySetting.where(category_id: ask_question.category_id.to_s, :use_default.ne=>true).first
+    ask_setting = AskSetting.first if ask_setting.nil?
+    custom_fields = ask_setting.custom_fields
+    print_text = print_setting.print_format rescue ''
+    print_text = "<style>img{width: 100%;}</style>"+ print_text
+    print_text = process_format_text(print_text,custom_fields, show_recommendation)
+    # Render the print format explanation partial
+    html_content = <<-HTML
+      <!DOCTYPE html>
+      <html>
+      <head>
+        <meta charset="utf-8">
+        <style>
+          body {
+            font-family: Arial, sans-serif;
+            font-size: 12px;
+            line-height: 1.4;
+          }
+          table {
+            width: 100%;
+            border-collapse: collapse;
+            margin-bottom: 20px;
+          }
+          th, td {
+            border: 1px solid #ddd;
+            padding: 8px;
+            text-align: left;
+          }
+          img {
+            max-width: 100%;
+            height: auto;
+          }
+        </style>
+      </head>
+      <body>
+       #{print_text}
+      </body>
+      </html>
+    HTML
+
+    # Generate PDF using WickedPDF
+    WickedPdf.new.pdf_from_string(
+      html_content,
+      encoding: 'UTF-8',
+      page_size: 'A4',
+      margin: {
+        top: 20,
+        bottom: 20,
+        left: 20,
+        right: 20
+      },
+      print_media_type: true,
+      zoom: 1,
+      dpi: 300,
+      footer: {
+        font_size: 8,
+        right: '[page] of [topage]',
+        spacing: 5
+      }
+    )
+  end
 end
diff --git a/app/models/ask_question.rb b/app/models/ask_question.rb
index 9c7ce38..0b2ed29 100644
--- a/app/models/ask_question.rb
+++ b/app/models/ask_question.rb
@@ -20,6 +20,7 @@ class AskQuestion
 
   field :reply, type: String
   field :comment, type: String
+  field :recommendation, type: String
   field :bcc_emails, type: String
   field :situation, type: String, default: "is_email_not_confirmed" # 預設email未驗證
   field :send_email, type: Integer, default: 0
diff --git a/app/views/admin/asks/_form.html.erb b/app/views/admin/asks/_form.html.erb
index 522992f..0d1f28b 100644
--- a/app/views/admin/asks/_form.html.erb
+++ b/app/views/admin/asks/_form.html.erb
@@ -176,6 +176,12 @@
             <%= f.text_area :release_comment, :id => "#{f.object_name}_comment" %>
           </div>
         </div>
+        <div class="control-group">
+          <label class="control-label muted"><%= f.label :recommendation %></label>
+          <div class="controls">
+            <%= f.text_area :recommendation, rows: 5, style: 'max-width: 500px; width: 100%;'%>
+          </div>
+        </div>
         <div class="control-group">
           <label class="control-label muted"><%= t(:file_) %></label>
           <div class="controls">
diff --git a/app/views/asks/email.html.erb b/app/views/asks/email.html.erb
index 31778b6..32c9094 100644
--- a/app/views/asks/email.html.erb
+++ b/app/views/asks/email.html.erb
@@ -1,7 +1,7 @@
 <!DOCTYPE html>
 <html lang="en">
 <head>
-  <meta charset="UTF-8">
+  <meta content="text/html; charset=UTF-8" http-equiv="Content-Type" />
 </head>
 <body>
   <!-- <h1><%= @data['title'] %></h1> -->
diff --git a/config/locales/en.yml b/config/locales/en.yml
index a1b0b40..c51579d 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -146,6 +146,7 @@ en:
     email_id: Email
     attach_pdf_to_email: Attach PDF template to email replies
     pdf_attachment_notice: "A PDF document has been attached to this email"
+    recommendation: Recommendation
 
   mongoid:
     attributes:
diff --git a/config/locales/zh_tw.yml b/config/locales/zh_tw.yml
index e4610d0..4239ff2 100644
--- a/config/locales/zh_tw.yml
+++ b/config/locales/zh_tw.yml
@@ -156,6 +156,7 @@ zh_tw:
     email_id: 電子郵件
     attach_pdf_to_email: 回覆信附加PDF範本
     pdf_attachment_notice: "此郵件已附加PDF文件"
+    recommendation: 擬辦/註解
 
   mongoid:
     attributes: